Frequently Asked Questions

Company Questions

Q: What are your office hours? If I need help when your office is closed, is there a number I can call?

A: Our office hours are Monday – Friday 8AM to 7PM MST (Arizona). At other times and on the weekends, please call our cell phones – 480-862-5381 or 480-862-5375. We manage our own phones (no call centers here!), so when you call, you’ll talk to someone who can actually get you the answers you need.

Product Questions 

Q: What is the difference between the Cobra and the Viper Volleyball Net System? 

A: The Cobra is our tournament rated system and is meant for anyone who wants more competitive, aggressive play. It’s ideal for families that have children who are playing and will grow more competitive in the future. It is extremely durable and will handle any rough play. 

The Cobra volleyball net system comes with 3 official volleyball height settings – men’s (8′), women’s (7′ 4″), junior’s (7′) and height settings for 2 additional fun games – beach/grass tennis and badminton. Want more versatility?  We can add a height setting for pickleball/regular tennis – just ask us.  Play up to 5 games on one system!

The Viper is a lighter weight system meant for more casual family play. Lighter doesn’t mean less durable than the Cobra system.  It’s backed by the same Lifetime Warranty as the Cobra system.  In fact, the poles are virtually indestructible.  The Viper comes with 2 volleyball height settings only – men’s and women’s (unofficial). 

Both Cobra and Viper Systems set up quickly on grass or sand without guy wires, pegs, ground plates and spikes.  No burying sand kits ever again.   

Q: How much does the Cobra equipment weigh? 

A: The Cobra weighs 33 pounds. That includes the poles, pole pads, net, boundary line, stakes, protector cap, heavy duty carry bag that can be checked as luggage on the airlines. The boxed shipment is 36 pounds. The Viper system weighs 29 pounds, and the boxed shipment is 32 pounds.

Q: How do your nets stay up? 

A: A little volleyball magic! The engineering of our patented ground anchoring system and Flex Pole Technology combine to produce the only volleyball, beach/grass tennis and badminton equipment that stays up without guy-wires, ropes or heavy steel plates and spikes in the playing zone.

Just hammer the specially engineered ground stakes with a 6 or 8 pound sledge hammer until they are solid in the ground or sand, slide the poles over the stakes, and tighten the net. The poles won’t fall down and the net stays tight. 

Q: Can the Cobra or Viper equipment remain set up permanently? 

A: Yes – we’ve had customers tell us they’ve left their nets standing through Hurricane Sandy, winters where snow piled as high as the net and summers out in the hot desert sun. We even had customers tell us their nets were left standing for 4 years straight – in Buffalo, NY where the snow was so high they couldn’t see the poles! 

But for the longevity of your net, we recommend that you relax the tension on it by loosening the rope clamp and the stretch cords whenever it’s not in use.  It’s simple to tighten the net when you’re ready to play.  

Q:  What if my backyard can’t accommodate a regulation size 32 ft. wide net?  

A:  For people like yourself who don’t have the space in their backyard for a regulation size net (32 ft.), we order custom nets from our supplier, virtually every day.

To determine the size of the net, we need to know where you are going to position the poles where, at a slight angle away from the court, at 8 ft. (men’s volleyball height), they are not going to hit an obstruction (like a tree, wall, fence, etc.).  We need a minimum of 2 feet from the obstructions to the poles.  We offer as a suggestion 4 feet from each side of the obstructions for a “buffer” zone for the players.  Once you measure the distance between where you will position the poles, we can determine the size net to order.  

We can also make a custom boundary line for you at no charged.  Please call us for further details.  

Set Up Questions

Q: Do I need to use a sledgehammer?

A: The weight of a 6 or 8 pound steel head sledge hammer will ensure that the stakes are driven in solid in the sand or ground.  Anything lighter weight or different (rubber mallet) won’t work.  The key to the technology is getting rock solid stakes that will not move.  We recommend cutting the handle of the sledge hammer to 22″ to get better leverage.    

Q: Won’t the stakes get damaged if I use a sledgehammer?

The system includes a heavy duty steel protector cap that goes over the stakes to protect them from “mushrooming” at the top.

 Q: How far do I have to hammer the stakes?

 A: Just until the stakes are solid in the ground or sand. This depends on the density of the ground or sand and varies by locale, but on average it’s about 20 – 22 inches.

Q: How difficult is it to get the stakes out of the sand or ground? 

A: It is very easy to take the stakes out. All you have to do is tap the stakes at ground or sand level with the sledgehammer, and they’ll slide out easily. Do not hit the top of the stakes, as this can bend the stakes.    

Shipping

Q: Do you ship outside the United States?

A: You bet – we ship internationally! We get many orders from around the world, and will always research the most cost-effective shipping method available for you.

Within the U.S. and Canada we ship via UPS, Fed Ex or the US Postal Service.

International shipments are subject to brokerage fees, duties and taxes assessed by each country.

Q: How quickly can you ship our system?

A: Our normal shipping schedule is same-day if we receive your order by 4:30PM Arizona time. Need next day, 2 day or 3 day delivery? We’ll research the least expensive shipping options to get your system where you need it – fast. 

More questions?  Call us at 877-586-2729 or cell phones – 480-862-5381 or 480-862-5375.

Privacy Policy

This privacy policy discloses the privacy practices for https://cobravolleyball.com/. This privacy policy applies solely to information collected by this web site. It will notify you of the following: 

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

 We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: 

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data. 

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 877-586-2729 or email to [email protected]. 

Terms of Service

Last updated: 10/12/2016

Please read these Terms of Service carefully before using

https://www.cobravolleyball.co… operated by Cobra Volleyball, Inc.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. 

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.  

Links To Other Web Sites

Our Service may contain links to third­ party web sites or services that are not owned or controlled by Cobra Volleyball.

Cobra Volleyball has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Cobra Volleyball shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. 

We strongly advise you to read the terms and conditions and privacy policies of any third ­party web sites or services that you visit. 

Governing Law

These Terms shall be governed and construed in accordance with the laws of United States of America, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service. 

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

If you have any questions about these Terms, please contact us.